Contact
A person associated with a Customer ID. Contacts can be internal contacts or external
contacts. Internal contacts are your employees who manage the relationship with your
customers, from handling billing inquiries to product/warranty questions, to basic
product/service questions. Interactions with customers can be recorded via PeopleSoft
Conversations. Self service interactions can be recorded through PeopleSoft Contact Us.
External contacts are your customer’s representatives who can access self-service transactions
and receive documents such as sales order acknowledgements. Contacts must have a User ID
to access self-service transactions.
